Refund and Returns Policy

This policy sets out the returns policy for goods or services purchased through the online store operated by Rebuild Racing.

1. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
2. Some types of goods are exempt from being returned for a refund where they are perishable, or where they are hazardous materials or flammable liquids or gases.
3. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a gift card.)
4. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
5. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
6. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
7. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
8. Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
9. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
10. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
11. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
12. Returns may be rejected of their full value if the item shows signs of Diminished Value: The item was used or handled beyond what is necessary to check its nature, characteristics, and function (e.g., more than you would in a shop) and or: Damaged Goods: The item is returned in a damaged condition due to user negligence. Unfitted Parts: You have 14 days from delivery to cancel and return unused parts.

Fitted Parts: If you have fitted the part, it is considered “used” or damaged (in terms of its resaleability). We may make a deduction from your refund to account for this diminished value.

Cannot Return: If the part has been used, modified, or permanently attached to the vehicle, the right to cancel is generally lost.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Shipping returns

To return your product, you should contact us by email for a returns address or returns label.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.